Cancellation Policy

At Bodywise Toronto, we strive to provide exceptional care and personalized services to all our valued clients. To ensure the smooth operation of our appointments and to accommodate the needs of all our clients, we have implemented a 24-hour cancellation policy. Please carefully read and understand the following policy:

1. Cancellation Notice: If you need to cancel or reschedule your appointment, we kindly request a minimum of 24 hours' notice prior to your scheduled appointment time. This allows us to offer the vacant appointment slot to another client who may be in need of our services.

2. Late Cancellations and No-Shows: In the event of a late cancellation (less than 24 hours' notice) or a no-show (failure to attend the appointment without any notice), the following consequences will apply:

a. Late Cancellation: If you cancel your appointment within 24 hours of the scheduled time, the full service fee for the missed appointment will be charged to your account. This fee helps compensate for the time, resources, and lost opportunities that result from the late cancellation.

b. No-Show: If you fail to show up for your appointment without any prior notice, the full service fee for the missed appointment will be charged to your account. This fee reflects the lost opportunity to provide the scheduled service to another client.

3. Communication and Exceptions: We understand that unforeseen circumstances can arise, such as sudden illness or emergencies. In such cases, please contact us as soon as possible to explain the situation. We will consider exceptions on a case-by-case basis and may waive the cancellation fee if the circumstances warrant it. Timely communication allows us to better assist you and potentially reschedule your appointment.

4. Appointment Changes: If you wish to reschedule your appointment, we encourage you to provide us with at least 24 hours' notice. We will make every effort to accommodate your request and find a suitable alternative appointment time for you.

5. Confirmation and Reminders: We send appointment reminders via [preferred communication method, such as email or text message] to help you keep track of your scheduled appointments. It is your responsibility to ensure that we have your updated contact information and that you receive and acknowledge these reminders.

We greatly appreciate your understanding and cooperation with our cancellation policy. By adhering to this policy, you allow us to maintain the highest standard of service for all our clients and utilize our resources effectively. If you have any questions or require further clarification regarding our policy, please do not hesitate to reach out to our friendly staff. Thank you for choosing Bodywise Toronto, and we look forward to serving you.